No, UrbanVirsa isn't available in some countries because of legal restrictions or shipping carrier limitations. For now, UrbanVirsa isn't available in and doesn't ship to Cuba, Iran, Crimea, Syria, and North Korea. This list may change periodically. We're available to all other countries and ship internationally!
Order tracking
When you place an order on UrbanVirsa.com, you will receive email updates regarding your order status.
Once your order is prepared and ready to be dispatched, you will receive a Shipping Confirmation email which will contain the tracking number. By clicking on the “Track Package”, you will be redirected to our delivery partner’s website where you can use the generated tracking code to follow the live status of your order.
For unforeseen circumstances, if your order is taking beyond the expected time frame, please contact us at info@UrbanVirsa.com with order details.
Do you offer shipping with tracking?
Yes, all orders will get shipping, tracking and order details. You will receive email updates once order has been placed. Note that the quality of tracking may differ for some local carriers.
Can I change or cancel my order after it has been submitted?
Yes, you can change an order that is already submitted unless it has the status Being Fulfilled or shipped. Click the Change order button from your order view and edit the order's products and shipping options from there.
How do I report a problem with my order?
You can report problems with an order by sending order details here.
Returns Policy
If you are not satisfied with your order, you may return for your item(s) within 7 calendar days after the purchase. Returned items must comply with our returns policy.
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Items must be returned unworn, undamaged, and unused, with all tags attached and the original packaging included.
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Items must be returned in the original packaging.
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Footwear must be returned in its original shoebox.
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Face masks cannot be returned.
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Shipping costs for returns are not covered by UrbanVirsa.
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Any duties and taxes that may occur will be deducted from your refund amount.
Please return the items in the same condition you received them. Any returns that do not meet our policy will not be accepted. If you notice an issue on the products or anything else on the order, please email us with order details.
When we receive a returned shipment, an automated email notification will be sent to you.
It is best to contact us at info@UrbanVirsa.com before returning any products.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons;
Therefore UrbanVirsa.com reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.